Job Description

• Provide day-to-day IT and desktop support by telephone, email, remotely or on site, resolving requests within agreed service levels.

• Install, configure and maintain hardware, software, mobile devices and peripherals, including enrolment into the managed-device platform.

• Administer the Microsoft 365 tenant in daily operation: accounts, licences, mailboxes, multi-factor authentication, groups and permissions.

• Own the user access lifecycle for joiners, movers and leavers across all systems, ensuring that actions are completed, evidenced and recorded on the same day.

• Administer the cloud file and collaboration platform, applying the folder-ownership model, access matrices and archiving rules agreed with department heads

• Support servers, network equipment, firewalls, internet lines and the connections between our sites and group companies, escalating to the provider where appropriate.

• Ensure local IT practices remain aligned with group IT policies, security standards and agreed governance requirements, escalating conflicts or exceptions where needed.

• Administer the telephone system: extensions, call routing, handsets and the mobile application.

• Act as the first point of contact for IT suppliers by raising and tracking tickets, following up on resolution, and keeping an accurate record of open items.

• Support the business applications used across maintenance, FBO, accounting and human resources, in liaison with their vendors.

• Apply change discipline by assessing impact, confirming that an appropriate backup or rollback option exists, and informing colleagues before and after every change.

• Maintain documentation: asset inventory, network and system records, access matrices, procedures and a knowledge base.

• Support information security in daily practice: awareness, mailbox and domain protection, incident reporting and audit support.

• An IT-related diploma or higher certification is desirable; Microsoft certifications are an advantage

• At least three years of experience in technical support, systems administration or a related field

• Solid knowledge of Microsoft operating systems, hardware components and structured troubleshooting

• Practical experience administering Microsoft 365 and cloud identity, including user accounts, access control, multi-factor authentication and permission management.

• Working understanding of networking fundamentals: addressing, routing, firewalls, virtual private networks and wireless infrastructure

• Excellent problem-solving and communication skills, able to explain technical matters in plain language

• Able to work independently and within a team, with occasional availability outside normal hours for planned works or urgent operational issues.

• Comfortable working with central group IT functions, managed service providers and internal stakeholders in a structured governance environment.

• Strong organisational skills, documentation discipline and attention to detail.

• Eligibility to work in Malta.

• Knowledge of the EASA Part-IS information-security framework and of how regulatory requirements shape IT practice.

• Experience in aviation or another regulated industry where audits, records and traceability are part of daily work.

• Exposure to file-server migrations to cloud storage and to the governance that follows them.

• Experience administering a voice-over-IP telephone system, and awareness of data-protection obligations.

• Health insurance after one year of service.

• Real ownership of the local company IT estate, working alongside an established managed service provider and within the wider group IT framework.

• Exposure to a regulated aviation environment within an international group, with training and support towards relevant certifications

• English